TECHNOLOGY DEVICE SUPPORT PAGE
(Chromebooks, Ipads, Laptops )
Please do not write or put stickers on your Technology Devices
TECHNOLOGY DEVICE Repair Instructions
The technology device in need of repair are to be brought to the main entrance of the child's school.
A repair form will be completed when the technology device is dropped off.
The technology device will be repaired at the child's school and when the repair is complete, the main office will call to notify them to come to pick it up.
The technology device can be dropped off at the child's school between 9:00 AM and 1:00 PM.
TECHNICAL COMPUTER HELP - STUDENT PASSWORD RESETIf a student's password has been forgotten and needs to be reset, they should contact their school's Media Center Specialist or a Password Reset Designee:- Include the Student Name, ID Number and School.- Washington School: cbonaldi@
kearnyschools.com clupo@ kearnyschools.com llusquinos@ kearnyschools.com palmeida@ kearnyschools.com- Lincoln Middle School: kbird@kearnyschools. com smoraleseng@ kearnyschools.com mblair@ kearnyschools.com
WHAT TO DO IF YOUR CHROMEBOOK IS NOT CHARGING
1. Make sure your charger adaptor is not damaged. Check to see if there are any visible issues, such as having a bent connector (the metal part you plug into the Chromebook). If your charger is damaged, bring it in for a replacement.
2. If your charger is not damaged, try the other charging port on your Chromebook. Depending on which model you have, there may be a charging port on each side. Use the other side that you usually do not use.
3. Let device fully charge
4. In the future, try not to let the battery fully deplete.
GREEN SCREEN ON CHROMEBOOKSIt has been brought to our attention that some student's cameras are turning off or going green. We believe certain downloads, apps, and extensions are causing this. Until we can pinpoint and blacklist these downloads, have your students do this to remedy the situation.Open Chrome browser on the Chromebook.Type chrome://flags in the address bar.
Scroll down until you find "Hardware-accelerated video decode"
Select "Disabled" from the drop-down to the right of "Hardware-accelerated video decode"We hope that this is helpful.
Technology DepartmentKearny School DistrictDistrict Technology DepartmentPhone: 201-955-5063 Fax: 201-991-2185
Neil Brohm - Director of Technology
Annie Coppola - Administrative AssistantNetwork EngineerTom TruskolawskiSenior Computer TechniciansRob McConnonKurt ValentiComputer TechniciansKevin CrawfordJesse FergusonJim MunleyWebmaster/Computer TechnicianBob ModelDistrict Supervisor of Testing and Student Data ManagementMeghan AvitableData ManagementLinda McGeehan - Genesis SIS Data OfficerCheryl Schalago- NJSMART Officer